Q What kind of online dental education do you provide?
A The Global institute provides training through:

The DVDs are videos viewable on any DVD Player or computer. You order them and they're sent to you in the mail. The online lectures are delivered via the internet and accessed through your gIDE account library once you have registered for a lecture or series of lectures. Each live lecture is presented at a scheduled day and time. After the Live lecture, registered attendees receive a complimentary Link to the recording of that lecture for a period of 60 consecutive days. Video Downloads are short subject videos that you can download to your computer and/or iPod, and use as reference any time.

Lectures-On-Demand are available for all previously live lectures.
Lectures-On-Demand are available to registered users for a period of 60 consecutive days via a Link you receive from the Global Institute.

Q How do I see a WebLIVE! Lecture?
A After a secure credit card transaction, you will receive a confirmation for registering to the WebLIVE! Lecture of your choice.
WebLIVE! Lectures are delivered via the internet. Within 24 hours prior to the scheduled time of a lecture, you will receive an e-mail message with the Link and Password necessary to participate.

Q What if I register for a Live online lecture but am unable to participate on the day and time of the event?
A Everyone who registers for a Live lecture will also be able to see the recording of that lecture. A Link is automatically sent to each registered party which allows viewing of the lecture for a period of 60 days.

Q What if I am disconnected during a LIVE WebLIVE! lecture?
A If you are in the middle of viewing a lecture and you get disconnected, you will need to log back in. You will need to re-enter your passwords and links.

Q What is a Lecture-On-Demand viewing?
A All live sessions (including the following Q&A sessions) are recorded exactly as given. We also record many lectures that are not WEBLIVES specifically to add to our Lecture-On-Demand library. This allows for viewing the lecture at a time that is convenient for you. To view Lectures-On-Demand, You will need your computer, a highspeed connection to the internet, and computer speakers or headphones. The only difference between Lectures-on-demand and live sessions is that you are not able to participate in the live Q&As.

Lectures-On-Demand are available for viewing for 60 consecutive days, 24
hours/7 days a week.

Q Is there a time-limit for viewing the Lectures-On-Demand?
A Yes. Lectures-On-Demand are available for viewing for 60 consecutive days, 24 hours/7 days a week. Or 1 year for PLATINUM and GOLD Members. If you would like to learn more about becoming a gIDE Member, please contact us at info@gidedental.com.

Q What sort of computer do I need in order to see a WebLIVE! lecture?
A Most commercially manufactured Windows or Macintish computers built within the last two years, using the most current system software will work. For best results, we recommend a Windows computer with 512MB RAM or more, running Windows XP. Also needed, is a pair of computer headphones or speakers, a sound-card (built-in to most computers), and a high-speed internet connection, such as dsl, cable, adsl, or T1. System testing is available through our tech support.

Q What if I need help getting set up?
A You'll probably be surprised by how easy this is. We also have a tech support team ready and available to work with you if you need help or have any questions.

Q Who should I contact if I have a technical problem or question?
A Please call us at 1-310-696-9025 between the hours of 8AM and 5PM Pacific Standard Time, Monday through Friday. You are also welcome to email us at techsupport@ gidedental.com .

Q Can I download a Lecture-On-Demand to my computer?
A Lectures-On-Demand are streaming in nature so they are not downloaded. But you have the same ability to move ahead and back through the lecture and to pause and begin again while viewing the recording.

Q How can I view a list of the courses that are in my library?
A To view your gIDE account library, please do the following:

1. Goto the www.gidedental.com website.

2. Login to your account by clicking on the orange "log in" link in the top right-hand corner of your screen, then logging in with your email and password under registered users.

3. Upon logging in, you should then see a screen that shows you the list of items in your library.

Q How can I view my Lectures-On-Demand?
A To view your gIDE Lectures-on-Demand, please do the following:

1. Goto the www.gidedental.com website.

2. Login to your account by clicking on the orange "log in" link in the top right-hand corner of your screen, then logging in with your email and password under registered users.

3. Upon logging in, you should then see a screen that shows you the list of items in your library.

4. Click on one of the little video player icons to the right, and follow the prompts to begin viewing your lecture.

Q How can I access and view my video downloads?
A To use the video-downloads that you purchased, please follow the steps below, or view the video tutorial.

1. Login to your account, and look for the title of the video under your "My Library" section.

2. When you find it, right-click (or, on a Mac, ctrl-click) on the "download" link, and choose "Save Target as..." from the pop-up menu.

3. Save the file in a folder that you will be able to easily open and access, then wait for it to fully download (it is several MB).

4. Launch iTunes. If you do not have iTunes installed, download it for free (at www.itunes.com), and install it.

5. Choose "File" from the menu at the top-left of the iTunes window, and choose "Import..." from the resulting pop-up menu.

6. In the resulting "Import" window, navigate into the folder that holds your new ipod download, select the download, and import it in.

7. On the left column under "Library", choose "Movies". Whatever list of movies you already have in your iTunes library will appear on the right. It should now also include the new gIDE video that you downloaded.

That should be all you need to do. Once it is in, you should see it listed on the right-side. Double-click on it to get it to start playing.

Q Are your WebLIVE! Lectures interactive?
A Yes. Even though our courses are delivered via the internet, the presenter can be asked real-time questions by audience members and can respond to the questions via the internet phone feature or via chat.

Q How do I obtain a Certificate for a course I take online?
A To earn a certificate, registered attendees must pass the final exam.
Once you have viewed all the lectures, email your request for the exam to info@gidedental.com. Upon successful completion, you are issued a Certificate.

Q What are the rules regarding registration to a WebLIVE! lecture?
A Every registration receives a unique USER ID and password which allows
1 (one) doctor to view the WebLIVE! lecture on his/her computer. To register to view the lecture with more doctors or in group format please contact the Global Institute office directly.

Q If I live outside of the United States can I view your courses?
A Yes, this is a virtual classroom without walls or borders. We have many international members. The dental licensing boards of numerous countries accept our courses. Students are advised to contact their local dental licensing boards prior to taking any course for which they intend to obtain continuing education credit approval for.

Q Is my credit card information secure?
A Yes. All transactions are processed by Authorize.Net secure servers utilizing state-of-the-art encryption technology. Global Institute does not retain a record of your credit card number.